# Add credit and auto top-up

> Add credit from $10 on the Billing page, set a monthly top-up so a busy month never stops your endpoints, and get an email before your balance runs low.

Source: https://bitsrun.com/docs/billing/credit/
Updated: 2026-11-11

BitsRun is prepaid. You add credit, your endpoints draw from it per second while they are awake, and they stop when it reaches $0. You never get a bill you did not expect.

![The Billing page with the balance card, the Add credit amounts from $10 to $1,000 and the Pay with Stripe button](https://bitsrun.com/docs/img/billing.png "Add credit on the Billing page.")

## Add credit

1. Open **Billing** in the dashboard, or select **Add credit** next to your balance at the top of any dashboard page.
2. Pick an amount ($10, $25, $50, $100, $200, $500 or $1,000), or type any whole-dollar amount from $10 to $10,000 under **Or another amount**.
3. Check the line that says what you pay and what you get. On Pro and Business it includes your bonus.
4. Select **Pay with Stripe** and pay on Stripe's secure page.
5. You return to Billing. The credit appears within seconds.

Stripe handles the payment; BitsRun never sees your card number. Credit you pay for does not expire.

> [!TIP]
> The iOS and Android apps are coming soon. Once they are in the app stores, they show your balance. In the United States, **Add credit** in the app opens this page in your browser. See [Mobile apps](https://bitsrun.com/docs/mobile/).

## Monthly top-up

A monthly top-up adds the same amount of credit every month, so a busy month never stops your endpoints.

1. On **Billing**, find **Monthly top-up**.
2. Type the amount for each month, in whole dollars.
3. Select **Start monthly top-up** and confirm on Stripe.

Cancel any time from the same card.

## Balance emails

BitsRun emails you when your balance drops below a level you choose, with a link that adds credit in one step.

1. On **Billing**, find **Balance emails**.
2. Keep **Email me when my balance drops below** checked and set the amount. The default is $5.
3. Under **Amount the email link fills in**, set what the link should top up. The default is $25.
4. Select **Save balance emails**.

Set the level to 0 to turn the low-balance email off. The email that tells you your endpoints stopped at $0 always goes out.

![The bottom of the Billing page with Monthly top-up, Balance emails, Endpoint emails and Credit history](https://bitsrun.com/docs/img/billing-full.png "Monthly top-up, balance emails and credit history on the Billing page.")

## Credit history

**Credit history** at the bottom of Billing lists every change to your balance except usage, newest first: top-ups with their bonus, plan credit, and any credit from BitsRun. Usage is on the [Usage](https://bitsrun.com/docs/billing/usage/) page.

## Refunds

Refunds are never automatic. To ask for one, write to support@bitsrun.com from the email you sign in with, and say which payment and why.

- **What can be refunded:** credit you paid for and have not used, within 60 days of the payment. When your account closes, all your unused paid credit, whatever its age.
- **What cannot:** credit you have used, bonus credit, and the credit that comes with a plan. Bonus and plan credit are promotional and have no cash value.
- **How it is paid:** the money goes back to the payment method you used. The matching credit leaves your balance, with any bonus that came with it.
- **Plans and monthly top-up:** cancel any time. A plan stays until the end of the month you paid for, and there is no refund for part of a month.
- **If a charge looks wrong:** write to support and we review it.

If you delete your account, your plan and monthly top-up are cancelled and any balance left closes with the account. The credit you paid for and did not use is still yours, whatever its age: ask support before or after you delete it and we refund it.

## What can go wrong

- **`400 invalid_amount`**: top-ups are whole dollars from $10 to $10,000.
- **`503 payments_unavailable`**: adding credit is briefly unavailable. Try again in a few minutes, or write to support.
- **"Payment cancelled. Nothing was charged."**: you closed the Stripe page before paying. Your card was not charged.
- **The credit did not appear**: it usually takes a few seconds. Refresh the page. If it is still missing after a few minutes, write to support with the time of the payment.
- **`402 credit_required`**: uploading or copying a model needs a positive balance, because stored models are kept for you. Add credit first.