BitsRun gives you private access to powerful models. This policy keeps the service safe and lawful for everyone. It is part of the Terms of Service and applies to you and to anyone who uses BitsRun through your account, endpoints, API keys or products.
How this works when your prompts are private
We do not read, log or store your prompts or outputs. That means we do not check your use in advance: you are responsible for it. We act when we receive a report, a legal request, or a signal such as payment fraud or an attack on the service.
What is not allowed
Harm to children. Content that sexually exploits or abuses children, in any form, including generated images or text. We report it to the National Center for Missing and Exploited Children, as United States law requires, and close the account.
Sexual images without consent. Creating, sharing or threatening to share intimate or sexual images of a real person without their consent, including images made or altered with AI.
Illegal activity. Using BitsRun to break the law, or to help someone else break it.
Violence, threats and harassment. Threatening, stalking or harassing people, or promoting violence against a person or group.
Fraud and deception. Phishing, scams, fake reviews, impersonating a person or organization to mislead others, and making people believe they are dealing with a human when the purpose is to deceive or defraud them.
Spam. Sending bulk messages people did not ask for.
Malware and attacks. Creating or spreading malicious software, breaking into systems or accounts without permission, or using BitsRun to attack, overload or scan systems that are not yours. Security testing of your own systems, or with the owner's written permission, is fine.
Harm to our service. Trying to get around limits, billing or security; probing or attacking BitsRun; using one customer's access to reach another's data; or opening several accounts to avoid limits or a suspension.
Weapons capable of mass harm. Helping to develop or use chemical, biological, radiological or nuclear weapons.
Using what is not yours. Deploying models, adapters or files you do not have the right to use, breaking a model's license, or using BitsRun to infringe copyright, trademarks, trade secrets or privacy rights.
Mining and unrelated computing. Using BitsRun for cryptocurrency mining or anything other than running AI models.
Getting around country limits. Using a VPN, proxy or another person's account to use BitsRun from a place where it is not available, or for a person or use that sanctions or export laws forbid.
Your users
If you build a product on BitsRun, you are responsible for how your users use it. Have your own rules that are at least as strict as these, a way for people to report problems to you, and safety measures that fit what your product does. Where the law requires it, tell people when they are talking to an AI system.
Reporting a problem
- Abuse: email abuse@bitsrun.com with what you saw, where (a link or endpoint address if you have one) and when. We aim to answer within 24 hours. This is a target, not a guarantee.
- Security weaknesses in BitsRun: email support@bitsrun.com. Please give us time to fix the problem before telling others, and do not access other people's data.
- Emergencies: if someone is in immediate danger, contact your local emergency services first.
Copyright complaints
We respect copyright and respond to notices under the United States Digital Millennium Copyright Act.
Our designated agent for copyright notices, registered with the United States Copyright Office:
Copyright Agent, Web Bits (Cabrera-Lalama Enterprises LLC)
355 Chestnut St, 2nd Floor, Union, NJ 07083, USA
Phone: +1 908-443-1143
Email: legal@bitsrun.com
If you believe something stored or served through BitsRun infringes your copyright, send a notice to the agent, preferably by email, with:
- the work you say is infringed,
- what you say infringes it and where it is, with enough detail for us to find it,
- your name, address, phone number and email address,
- a statement that you believe in good faith that the use is not allowed by the copyright owner, its agent or the law,
- a statement, under penalty of perjury, that your notice is accurate and that you are the owner or allowed to act for the owner, and
- your physical or electronic signature.
If we remove or disable something because of a notice, we tell the customer. A customer who believes that was a mistake can send a counter-notice to the same address with: what was removed and where it was; a statement under penalty of perjury that they believe in good faith it was removed by mistake or misidentification; their name, address and phone number; their consent to the jurisdiction of the federal court for their district (or, if they are outside the United States, the District of New Jersey) and to accept service from the person who complained; and their signature. We may then restore the material as the law provides.
We close the accounts of customers who infringe repeatedly.
What we do when a rule is broken
Depending on how serious it is, we may warn you, ask you to fix it, stop an endpoint, revoke keys, remove a file, suspend the account or close it. For serious or urgent problems, or when the law requires, we act first and tell you afterwards. The Terms of Service explain what happens to your credit and data.
If you think we made a mistake, reply to our message or email support@bitsrun.com. A person will review it.
Changes
We may update this policy as the law and the risks change. The date and version at the top show the current one. For a change that makes the rules materially stricter, we email you at least 30 days before it takes effect, unless the law or a safety problem needs it sooner.