Delete your BitsRun account

What happens to your data

Your endpoints and keys stop working the moment you confirm. The rest is deleted within minutes, and we email you when it is done.

We delete

• Your sign-in: email address, passkeys and every signed-in browser, phone and terminal
• Endpoints, API keys and playground keys (they stop working at once)
• Uploaded and copied model files (copies in our storage history are gone within 7 days)
• Your Hugging Face token and push notification devices; remote control computers, devices and pairings are cut off at once and erased
• Your plan and monthly top-up, which are cancelled so nothing renews

We keep

• Payments, top-ups, usage and billing records, for as long as tax and accounting law requires (usually up to 7 years)
• Security and audit logs (which key called which endpoint and when, with a hashed IP address), for up to 180 days
• Emails you sent to support, for 2 years
• The record of which version of our terms you accepted and when, kept with the billing records

Any balance left closes with the account, but the credit you paid for and did not use is still yours, whatever its age. Email support@bitsrun.com from the same address, before or after you delete, and we refund it. Bonus and plan credit are not refunded.

We never store your prompts or model outputs, so there are none to delete.

The Privacy Policy explains everything we collect, why, and how long we keep it.