Support
Help with BitsRun on the web, in the command line and in the BitsRun apps for iPhone and Android.
Write to us
Email support@bitsrun.com and a real person answers. Write from the address on your account so we can find it, and never send an API key or password.
BitsRun is a product of Web Bits (Cabrera-Lalama Enterprises LLC), 355 Chestnut St, 2nd Floor, Union, NJ 07083, USA.
Common questions
- Signing in
- We email you a one-time code, or you use a passkey. No code? Check spam, then ask for a new one after a minute. Passkeys are added on the web dashboard under Account.
- Billing and refunds
- Credit history is under Account on the web and in the apps. Our Refund Policy explains what we refund and how to ask.
- Endpoints and deploys
- Most deploy and endpoint questions have a step-by-step answer in Troubleshooting.
- Deleting your account
- Delete it yourself on the web or in the app. See the steps and what we delete and keep.
- A model answer that worries you
- Playground answers come from the model you deployed, and we never log them. If one is harmful, email us what happened and which endpoint, and we will look into it.
- Privacy and security
- Read the Privacy Policy. To report a security issue, email us with "Security" in the subject.