bitsrun

Refund Policy

You can ask for a refund of unused credit you paid for within 60 days of the payment, and of all of it when your account closes. Here is exactly what we refund and how to ask.

Last updated
Effective
Version
1
On this page
  1. The short version
  2. What we refund
  3. What we do not refund
  4. Plans and the monthly top-up
  5. How to ask for a refund
  6. How refunds are paid
  7. If you delete your account
  8. Disputing a payment with your bank
  9. Rights the law gives you
  10. Questions

BitsRun is prepaid: you add credit and your usage draws from it. This policy says what we refund, what we do not, and how to ask. It is part of the Terms of Service.

The short version

  • Refundable: credit you paid for and have not used, if you ask within 60 days of that payment. When your account closes, all your unused paid credit, whatever its age.
  • Not refundable: credit you have used, bonus credit, and credit that comes with a plan.
  • How to ask: email support@bitsrun.com from the address you sign in with.
  • No automatic refunds. Every refund starts with a request, and a person reviews it.

What we refund

Unused paid credit, within 60 days. If you added credit and have not used all of it, you can ask for the unused part of that payment back within 60 days of the payment date. You do not have to give a reason.

How we work out the unused part:

  • We count credit as used in the order it was added, oldest first.
  • A top-up and the bonus that came with it are used together, in proportion.
  • The refund can never be more than the paid credit left in your account.

Example. On Pro you pay $100 and get $105 of credit ($100 paid plus a $5 bonus). You use $42 of it and ask for a refund three weeks later. You used 40% of that top-up, so 60% is left: we refund $60 of what you paid, and the remaining $63 of credit ($60 paid plus $3 bonus) is removed from your account.

Charges that are wrong. If you think you were charged by mistake, charged twice, or charged for usage that did not happen, email us and tell us what you saw. We will check our records and reply. If we got it wrong, we fix it, by returning the credit to your balance or by refunding the payment.

When an account closes. If you delete your account, or we close it, or we stop offering BitsRun, we refund all your unused paid credit, whatever its age. If we close an account because of a breach of the Terms, we first take off what the account owes us, such as unpaid usage and bank dispute fees, and refund the rest.

What we do not refund

  • Used credit. Usage is charged per second while your endpoint runs, and each charge is listed in Usage in the dashboard.
  • Bonus credit and plan credit. Bonuses on top-ups and the credit a plan adds each month are promotional. They are not refundable and have no cash value.
  • Plan payments for part of a month. When you cancel a plan, it stays until the end of the month you paid for and does not renew. We do not refund the rest of that month.
  • Paid credit after 60 days. Credit you paid for does not expire, so you can keep using it for as long as your account is open, but while your account stays open, credit older than 60 days cannot be turned back into money. When your account closes, it is refunded as described under "When an account closes".

Plans and the monthly top-up

Plans and the monthly top-up renew every month until you cancel. You can cancel at any time on the Billing page of the dashboard. Cancelling stops future charges.

  • A monthly top-up payment is credit you paid for, so the 60-day rule above applies to its unused part.
  • A plan payment is not refundable once its month has started. If you were charged for a renewal after you cancelled, that is our mistake to fix: email us.

How to ask for a refund

  1. Email support@bitsrun.com from the email address you sign in with. We can only discuss an account with its owner.
  2. Tell us which payment (the date and amount are enough) and how much you would like back. A reason helps us improve but is not required.
  3. We aim to reply within 2 business days. This is a target, not a guarantee.

How refunds are paid

  • Payments for BitsRun are sold through Link, a Stripe company. Refunds go back through Link to the payment method you used, in the currency you were charged, with the tax that was charged on the refunded amount.
  • Banks usually show a refund within 5 to 10 business days after it is sent.
  • When a refund is made, the matching credit, and the matching share of any bonus, is removed from your balance. If you have used that credit in the meantime and your balance goes below $0, your endpoints stop until you add credit.
  • We cannot pay a refund to a different card or person. If a payment is too old to be refunded to its original payment method, we write to you to agree another way to pay you, to the same person who paid.

Link can also refund a payment itself, for example if you contact Link's support. The same rule applies: the credit from that payment is removed.

If you delete your account

The credit you paid for and did not use is still yours, whatever its age. Email support@bitsrun.com from the same address, before or after you delete the account, and we refund it. Bonus and plan credit are not refunded.

Disputing a payment with your bank

Please write to us first; we can usually sort it out faster. If you dispute a payment with your bank or card company, the credit from that payment is removed while the dispute is open and returned if it is decided in our favor. If that makes your balance negative, your endpoints stop.

Rights the law gives you

This policy does not reduce any refund right that the law of the place where you live gives you and that cannot be given up by contract. In New Jersey, this policy applies in full.

If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel a purchase within 14 days. If you have already used part of the credit, we refund the unused part.

Questions

Email support@bitsrun.com. We are glad to help.