Delete your account

Deleting your account removes your endpoints, keys, models and settings. It cannot be undone.

What happens

• Every endpoint stops and is deleted, with its URL and API keys.
• Uploaded and copied models, your Hugging Face token, command line sessions and remote control devices are removed.
• Your plan and monthly top-up are cancelled.
• Any balance left closes with the account, but the credit you paid for and did not use is still yours, whatever its age: write to support@bitsrun.com from the email you sign in with, before or after you delete, and we refund it. Bonus credit and plan credit cannot be refunded. See Refunds.
• Some records stay. We keep billing and payment records for as long as the law requires, and with them the record of which version of the Terms you accepted and when. Request records (which key called which endpoint, and when) stay for up to 180 days. Emails you sent to support stay for 2 years.
• We email you a confirmation.

From the moment you confirm, your sign-in and your API keys stop working. You can create a new account with the same email later; it starts empty.

Delete it in the dashboard

1. Sign in at bitsrun.com and open the account menu, the round button with the first letter of your email.
2. Select Account and scroll to Delete your account. Read what is deleted and what is kept.
3. Type delete my account and select Delete my account.
4. If you signed in a while ago, confirm it is you with a code we email you, or with your passkey.

Delete it in the app

The BitsRun apps for iOS and Android are coming soon. Once they are in the app stores:

1. Open the BitsRun app and sign in.
2. Go to Account, then Delete account.
3. Read what happens, then select Delete my account.
4. Confirm with Delete account in the question that appears ("This cannot be undone.").
5. If you signed in more than 10 minutes ago, the app emails you a code to confirm it is you. Type it and select Confirm and delete.
6. The app shows "Your account is being deleted. We emailed a confirmation."

Delete it without the app

Write to support@bitsrun.com from the email address you sign in with and ask us to delete your account. We confirm by email before we do it.

What can go wrong

• 403 reauth_required: for your safety, deleting needs a sign-in from the last 10 minutes. Confirm with a new email code, then try again.
• 403 demo_read_only: the demo account cannot be deleted. Sign up with your own email.